Please do not return items without contacting me first.
If you have any questions regarding returns, you can contact me by email at any time.
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Damages and Issues
Please inspect your order upon receipt and contact me immediately if an item is damaged, defective, or if you received the wrong item. This allows me to evaluate the issue and find an appropriate solution as quickly as possible.
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Exceptions to the Right of Withdrawal and Returns
Returns and withdrawals are excluded for:
> custom-made or personalized products,
> goods manufactured according to customer specifications,
> gift cards,
> other goods excluded from the right of withdrawal by applicable law.
If you are unsure whether an item falls under one of these exceptions, please contact me before making a purchase.
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Exchanges
The fastest way to exchange an item is to return the original item and place a new order for the desired product.
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Statutory Right of Withdrawal for Consumers in the European Union
Consumers have the legal right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, it is sufficient to provide a clear statement of your decision to withdraw from this contract. This may be done via the legally required withdrawal function (withdrawal button), by email, or by any other unambiguous means.
In the event of a valid withdrawal, all payments received, including standard delivery costs, will be refunded in accordance with applicable legal requirements.
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Refunds
Once your return has been received and inspected, I will notify you whether your refund has been approved or denied.
If approved, your refund will be processed within 10 business days using the original payment method. Please note that banks and payment providers may require additional processing time.
If you have not received your refund within 15 business days after approval, please contact me at: