Frequently Asked Questions
What is your return policy?
It's important to me that you are happy with your order. Should you wish to return an item, the statutory right of withdrawal naturally applies. You can find all the details in the cancellation policy. If you have any questions or problems, you can contact me at any time – I'll be happy to help you.
Are purchases excluded from exchange?
Most items in my shop can be returned under the statutory right of withdrawal. Should individual products be excluded from returns (e.g., personalized or custom-made items), this will, of course, be clearly indicated directly on the respective product page.
When will I receive my order?
Since all products are lovingly handcrafted, the processing time is usually a few business days. You can find the current processing and delivery times on the respective product page and at checkout.
Where are your products manufactured?
All handmade products are crafted by me in my small creative room in Germany. I personally draw each illustration and take care of printing, finishing, quality control, and packaging – with great attention to detail and completely without mass production.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always see the shipping price before completing your purchase. For more information, please see here.
When will I receive my order?
We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.